Chapin Hall Offers Continuous Quality Improvement Webinar

Learn how to move beyond the data dashboard

Update: A recorded version of this webinar, Making Continuous Quality Improvement Happen, and the webinar slides are now available.

Envision your Senior Management Team driving a thoughtful and robust discussion about progress made toward improving key safety, permanency and wellbeing outcomes for the children and families you serve. Imagine this discussion occurring at least quarterly, grounded in evidence from accurate, meaningful, and real-time data dashboards, and resulting in program and practice improvements that make a difference. Then imagine this conversation nested in an ambitious culture of excellence and continuous drive to be better.

This 60-minute webinar on Monday, Nov. 5 will share how this scenario can be a reality in your organization. We will highlight strategies Chapin Hall has used to fuel continuous quality improvement efforts at the local level. Participants will hear from a county child welfare director about the transformation that is taking place in her county as a result of using some of the CQI strategies we will share. Participants will also hear about Chapin Halls’ long-standing partnership with the Northern California Training Academy in California to deliver educational opportunities focused on the generation of sound evidence and its application to continuous quality improvement.

Making Continuous Quality Improvement Happen: Beyond the Data Dashboard will take place at 1 p.m. Pacific time, 2 p.m. mountain, 3 p.m. central and 4 p.m. Eastern Standard Time.

Chapin staff at meeting

Webinar presenters:

  • Yolanda Rogers, Senior Policy Analyst, Chapin Hall at the University of Chicago (facilitator, pictured above)
  • Khush Cooper, President & CEO, Khush Cooper and Associates/Implematix
  • Jennifer Haight, Policy Fellow, Chapin Hall at the University of Chicago
  • Special guests:
  • Michelle Love, Director, Children and Family Services, Alameda County Social Services
  • Daniel Webster, Principal Investigator, Child Welfare Indicators Project, Center for Social Services Research, University of California at Berkeley

Learning Objectives:

Participants will gain an understanding of:

  • The core strategies critical to an effective continuous quality improvement process
  • The strategies embraced by one county to bolster their improvement approach and the emerging transformation
  • An educational approach to building the capacity of staff to use data to generate evidence

Who Should Attend?

Public and private agency executives and senior managers, as well as staff involved with executing quality improvement and performance management functions within human services organizations. Please register by pressing the blue button at the bottom of this page. After registering, you will receive a confirmation email containing information about joining the webinar.

Special Guest Biographies

Michelle Love, M.S.W., was appointed as assistant agency director for Alameda County’s Department of Children and Family Services in 2011. She began her career with the department as a child welfare worker. Within five years of her start, Love became a child welfare supervisor and then a program manager. In her role as program manager, she managed a variety of programs, including Team Decision Making, Dependency Investigations, Child Abuse Hotline, Placement, and Family Maintenance. In 2007, Love was promoted to director of the Prevention and Intake Division. She has also been the department liaison for both the CASA program and Juvenile Court. Love holds both a bachelor’s and Master’s degree in Social Work from UC Berkeley.

Daniel Webster, PhD, is a senior research specialist at the Center for Social Services Research (CSSR) in the School of Social Welfare at UC Berkeley where he serves as the Principal Investigator of the California Child Welfare Indicators Project (CCWIP). Dr. Webster has provided technical assistance for more than decade in the understanding and use of longitudinal data to promote systems improvement to public child welfare agencies in 13 states. He served as the Evaluation Liaison for the California grantee of the Federal Permanency Initiative to reduce long-term foster care, and he regularly co-instructs courses with staff from Chapin Hall at the University of Chicago through the Regional Training Academies on the application of advanced analytics for public child welfare administrators from state and county agencies. He holds a master’s degree in developmental psychology from the University of Chicago and received his MSW and doctorate with distinction from the School of Social Work at UC Berkeley.

Register for the Webinar